Build Power Mercy Lifeway

1. Self-paced courses, pathways, level bundles and All-Access

• 14-day refund. Ask within 14 days of your purchase date and you get a full refund. No questions asked.
• Because lessons open one week at a time, 14 days covers your Start Here lesson and the first two weeks. That gives you a real taste of the program before you decide.
• After 14 days, purchases are final, except as described in the Right Season option below.
• Week 1 Starters follow the same 14-day refund. The credit your Starter earns toward the full course or pathway is good for 60 days from your Starter purchase.

2. Payment plans

• A payment plan is a way to pay for one purchase in installments. It is not a subscription.
• Within 14 days: we refund all installments paid to date and cancel the rest.
• After 14 days: you agree to complete all scheduled payments.
• Hard season? Email us before your next payment and we can pause your plan for up to 60 days. Your access pauses with it.
• If a payment fails and isn't fixed within 14 days, access pauses until the plan is current again.

3. The Right Season option

Some of our content touches grief, trauma, body image and burnout. If you find in your first 30 days that now isn't the right season, email us. You can choose one of these, once per purchase:

• Switch to another BPM course or pathway of equal or lower price.
• Pause your enrollment for up to 90 days and pick up where you left off.

This option doesn't include a cash refund after day 14.

4. Cohort (facilitator-led) programs

• More than 7 days before the start date: full refund.
• From 7 days before start through the end of Week 2: move to the next cohort, or switch to the self-paced version and get the price difference back.
• After Week 2: no refund.
• If BPM cancels or changes the dates: you can take a full refund or move to the new dates.

5. Leader certification

Full refund within 14 days of purchase if you haven't submitted any assessment. No refund after you submit an assessment or your certificate is issued.

6. Coaching support

• Coaching is billed monthly. Cancel any time before your next billing date and you won't be charged again.
• The current month is not refunded.
• Sessions can be rescheduled with at least 24 hours' notice.

7. Founding Member pre-sale

• Before your access opens: full refund any time.
• After your access opens: the standard 14-day refund applies.
• Merch: Founding tiers that include merch are made to order and shipped by our fulfillment partner. If you ask for a refund before your merch ships, you get a full refund. If it has already shipped, we refund everything except the cost of the merch and its shipping, and you keep the item.
• Merch delivery: right after checkout we email you a short form for your size and shipping address. If you don't see it within an hour, check your spam folder or write to [email protected]. If you send the form within 7 days, your merch arrives within 6 weeks of your order date. If we can't deliver by then, we'll email you and offer a full refund.
• Founding Member perks are tied to your purchase. If you are refunded, the perks end too.

8. How long you keep access

• Course and pathway purchases: for as long as BPM offers the program, and never less than 24 months from your purchase date.
• If we ever retire a program, we'll tell you at least 60 days ahead.
• PDFs you download are yours to keep for personal use.
• Payment plans: access continues as long as your plan is current.
• Coaching: access lasts while your coaching plan is active.

9. How to ask for a refund or change

• Email [email protected] with your name, the email you used to buy, and the program.
• We reply within 3 business days.
• Refunds go back to your original payment method. Your bank may take several business days to post it.
• Please contact us before filing a dispute with your bank. We can almost always resolve things faster directly.

10. When we may end access without a refund

If you share your login, redistribute BPM materials, or misuse the community, we may end your access without a refund, as described in our Terms of Use.

BPM courses are education and wellness programs. They are not therapy, medical care, or a substitute for professional help. If you are in crisis, call or text 988.